CRM Specialist and analyst

at  Nexi Germany GmbH

WHY JOIN US IN 2024?

Think of the digital tools we use daily - from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of CRM Specialist & Analyst, this is what you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Home Equipment Allowance: Get the resources you need to work comfortably from home.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our team

ABOUT YOUR FUTURE ROLE

The team is currently located in Italy and Denmark and consists of a approx. 6 employees were placed in a contract management team, a sales acceleration team, and a governance team. The role is crucial as the pipeline and sales are the first step in a large process before delivering. Therefore, you must be self-driven, analytical, skilled in Excel, and a great stakeholder manager.

Your key responsibilities in this role will be:

• Ownership of the CRM (SAP C4C) incl. entries, processes, structure, KPIs, reporting, and analysis
• Ensure optimal pipeline process = Lead funnel process + opportunity flow
• Support the marketing team after events to develop a process around ensuring leads are entered into CRM and progressed
• Perform training and guidance to ensure proper use of CRM
• Assist Key Account Managers with ad hoc updates, adjustments, and challenges in CRM
• Improve data quality in CRM, by drilling down data and setting up reports
• Drive process around CRM improvements in cooperation with the business and help to further develop the current CRM system to use the full potential of the system
• Work closely with various stakeholders (e.g. Finance, Capacity Planning) to ensure accurate data/information flow from CR
• Contribute to and potentially lead KPI, business intelligence, and reporting work
• Support cost budget work (yearly/quarterly) by providing input based on pipeline
• CR Project management
• Project management on commercial initiatives and projects

If you join us in the role of CRM Specialist & Analyst, this is what you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Home Equipment Allowance: Get the resources you need to work comfortably from home.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our tea

Qualifications needed to be successful in this role:

• Experience in supporting a CRM system , driving pipeline, and supporting sales organization /Key Account Managers
• Strong understanding of processes and structure
• Excellent understanding of IT landscapes and good knowledge of CRM, Excel, and Power BI tools
• Ability to structure and prioritize multiple initiatives in a fast-paced environment
• Excellent analytical and communication skills
• Proactive and eager to deliver results on timeAnalytical mindse