Overview:
We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
We are looking a CRM specialist to manage and maintain the Salesforce platform for the Kingfisher Marketplace that will be used to manage merchant acquisition and relations, across multiple markets.

What’s the job?:

• Manage and maintain the Salesforce platform for the organisation.
• Create and manage user accounts, import and export data, configure
• workflows, create reports and dashboards, and customise the platform to meet Kingfisher’s specific needs.
• Ensure the security of the Salesforce platform, managing roles, profiles, and permissions to keep data confidential and secure.
• Optimise the Salesforce platform to meet the needs of Kingfisher’s banners, such as B&Q, Castorama, and Brico Depot.
• Collaborate with the banners to understand their unique processes and
• requirements, provide training and support to users, and customise the platform to meet their needs while maintaining consistency and standardisation across the company.
• Moderate Kingfisher’s relationship with its Salesforce Partner agency, coordinating with the agency to ensure that any customisations or integrations are implemented smoothly and effectively, and that the agency is meeting its contractual obligations.
• Monitor the performance of the Salesforce Partner agency, providing feedback to ensure that they are meeting Kingfisher’s expectations, and facilitating
• communication between the agency and other departments within Kingfisher.
• Leverage the full capabilities of the Salesforce platform to achieve the company’s business objectives and drive growth.
• Translate Group and Banner Business Development teams’ requirements intoadditional CRM processes / technical modifications to drive simple and effective merchant lead gen and acquisition processes.
• Develop our Community Cloud-backed Merchant Hubs for all banners to deliver seamless experiences for our merchants.

What you’ll bring:

• Salesforce Administrator certification Or Super Sets and Badges (Trailblazer).
• Proven and extensive experience (>3 years) in a technical CRM/Salesforce Administrator role – ideally in an established marketplace/ in the home improvement industry/relatedfields
• Knowledge of Salesforce configuration, workflows, data management, security, and reporting.
• Proven Experience with Salesforce Lightning Products (Sales, Service, and CRM Analytics.
• Preferably also experienced with Pardot, Media and Community Clouds.)
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Excellent communication skills and ability to work collaboratively with other departments and teams.
• Ability to stay up to date with the latest Salesforce features and best practices and implement them to improve the company’s use of the platform.
• Experience with Salesforce integrations and data migration is a plus.

Be Customer Focused – constantly improving our customers’ experience
We listen to our customers and colleagues
We innovate products and experiences to stay ahead
Be Human – leading with purpose, humanity and care
We do the right thing
We invest in our people and build great teams

We focus on performance outcomes
We prioritise and simplify for others
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested? Great, apply now and help us to Power the Possible.

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