Customer Account Lead

at  Omnea

OUR MISSION

The way businesses buy stuff is completely broken. Whether it’s SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders (IT, Legal, InfoSec, Finance, etc.). No one likes the way it is and it’s slowing businesses down.
Omnea’s platform handles the entire purchasing process: giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management & supplier risk assessments. Omnea gives both buyers, and finance & procurement leaders critical visibility into how, when, and why money is being spent.
Given the current market’s increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spend. This is why we’re one of the fastest growing Series A B2B businesses in Europe, backed by tier-1 VCs like Accel, First Round, & Point Nine.
Welcome to Spend Control 2.0 — built for tougher times.

WHAT WE’RE LOOKING FOR

We’re looking for our first Customer Account Lead to join Omnea’s customer team. You’ll be excited to own expansion targets and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory.
You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities. You’ll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core.
You’ll be joining us at an incredibly exciting time, just as things are starting to take off! We’re a Series A company having raised $25m from Accel, Point Nine, First Round, and 50+ renowned founders and industry experts. We’ve built an incredible & passionate team — every member was a top performer at their previous business - and our CEO, CCO & CFO went on a similar journey with Tessian, going from $0-30m ARR / $8-$500m valuation, and from pre-seed to Series C (Sequoia, Accel, etc.).
We’ve spent the past 18 months building & deploying our platform to many of the greatest tech companies out there (Lookout, McAfee, Onfido, Typeform, Proofpoint, etc.), all whilst managing to stay lean & operate efficiently.
Now we’re ready to scale. We are looking for our first Customer Account Lead to help make Omnea one of Europe’s leading tech businesses: come build with us!

A FEW THINGS TO NOTE:

• We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it’s important to us that we get this together-time, and you can read more about why we believe this is a winning move here
• We’re commercial, ambitious and we don’t pretend otherwise! We’re actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here
• We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you’d like to opt out of us using automatic transcribers, please note this in the free text field in your application.

• You’ll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement/Finance/Ops ICs) through to the senior management of the companies (CFOs/CIOs/COOs) - resulting in deep trust, strong champions and reference points for all future customers.
• You’ll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle. You’ll act as their product expert, from advising on best-in-class configuration of the platform to sharing learnings from or introductions to similar customers.
• You’ll own the retention and churn outcomes:
• You’ll proactively drive towards renewal conversations and identity & close opportunities for multi-year contract extensions.
• You’ll lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention, focusing on both proactive and reactive strategies.
• You’ll own Net Revenue Retention targets, identifying & closing expansion opportunities. You’ll proactively nurture customer accounts, deepening their understanding of product vision, value proposition and features.
• You’ll identify advocates and expand our customer community to accelerate our GTM motion. You’ll develop and implement proactive initiatives to increase customer adoption and engagement: co-hosting Omnea roundtables with Sales, writing customer newsletters/blog posts/thought leadership etc. with Marketing. You’ll become well-known in this space.
• You’ll form a pod with a Solutions & Implementation Lead to ensure you are well supported in expanding the accounts. Bring in our Technical Solutions Experts if you need support and the customer wants to go deeper.
• You’ll partner with teams across the company - Product, Marketing, Sales - to integrate and align our retention & expansion strategies, translating customer insights into actionable feedback and help strategically guide the direction of the product based on the voice of the customer feedback. You’ll leverage these relationships to achieve success for your customers