Customer Advocate Engineer

at  Schneider Electric

Schneider Electric has an opportunity for a Customer Advocate Engineer in our Parque PIIT Apodaca location.
Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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WHAT DO YOU GET TO DO IN THIS POSITION?

The Customer Advocate Engineer is responsible for evaluating escalated customer inquiries by understanding customer applications and providing potential solutions. As a member of the Customer Satisfaction and Quality team for Power Products in North America, the Customer Advocate Engineer will support driving quality initiatives to improve the customer’s experience with Schneider Electric products specifically for the Power Products product offering. This includes driving proactive and reactive improvements in the design and manufacturing of products.

• Provide fast and effective resolution of customer issues by leveraging technical expertise and analysis.
• Provide customer resolution for Power Products product offers to restore customer application and confidence in Schneider Electric products.
• Technical support team member on the cross-functional team on problem-solving, root cause analysis, and effective corrective actions for Power Products product offers.
• Transfer field experience to training or advice to manufacturing sites, Research & Development, and other members of the Customer Satisfaction & Quality community to drive product evolution and improve customer experience.

RESPONSIBILITIES:

• Assess the product application issues reported by the customer, by return analysis, on-site or remote analysis with high efficiency.
• Provide technical reports to necessary stakeholders (customer, internal functions) on time with professional diagnosis and suggestion.
• Provide professional advice to manufacturing sites, Sales, Services, and/or Marketing to improve the competency of key stakeholders.
• Knowledge sharing & Continuous Improvement with other Technical Expert Leaders.
• Work with cross-functional teams to solve customer installation issues or determine application solutions.
• Support the product quality improvement for manufacturing site processes and design/application.
• Support manufacturing sites where needed, i.e. – customer audit/visit, issue diagnosis, etc.
  Qualifications
  We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.