Customer Care Coordinator

at  Bluefors

Our Service operations are growing, and we are looking for a Customer Care Coordinator to join our Technical Support team in Finland. Would you like to have an interesting and versatile role in the front line of technology? If yes, please do read more!
As a Customer Care Coordinator, your main responsibility is to keep multiple threads in your hands when processing our new customer cases and making sure those are handled meticulously and professionally. Your various daily tasks will also include while interacting with many different stakeholders and coordinating the day-to-day operations in our team.
To succeed in this position, we expect you to have excellent communication skills and passion for creating excellent customer experience. Degree in technical field is critical since that knowledge will help you in your daily work. You already have some previous work experience in an office environment and understanding of the administrative processes. You are a positive team-player with solution seeking and hands-on attitude and strong interpersonal skills.
We are a team of creative and passionate professionals who thrive on solving complex technical challenges. Our mission is to provide top-notch technical support and exceptional customer service to our clients, ensuring their success in utilizing our cutting-edge cooling systems. If you are looking for a rewarding technical role with opportunities for growth, join our cool, global Customer Care function.
For this role we do not offer support for relocation.

Main responsibilities

• Processing and handling customer (technical support) cases and offering our customers a high-quality responses
• Interacting with different stakeholders
• Coordinating the day-to-day operations (phone, email) of our Technical Support team

What we expect from you

• At least a Bachelor’s Degree in technical field
• Work experience from technical field
• Customer service experience
• Good IT skills
• Fluency in English, both written and spoken
• Excellent communication skills
• Ability to work under pressure while delivering high-quality
• Proactive and solution seeking attitude

We also appreciate

• Experience in applied physics, electrical engineering, vacuum technologies etc.
• Other language skills
• Positive and hands-on attitude
• Ability to work independently and meticulously

Please apply as soon as possible, on October 8, 2024 at the latest through our recruitment system. We will start reviewing the applications after the application period, and the position will be filled as soon as the suitable candidate is found.
For more information, please contact our Director of Customer Care Juho Hautala at [email protected].
Bluefors
The world’s leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.
We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.
Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.
Phone: +358 9 5617 4800 Email: [email protected] Location: Arinatie 10, 00370
Jätä hakemus: https://ats.talentadore.com/apply/customer-care-coordinator/8RbJVj
Työpaikan osoite: 00370
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Toistaiseksi voimassa oleva
Hakuaika päättyy: 07.10.2024 21:00
Ilmoitus jätetty: 19.09.2024 14:16
Työmarkkinatorin ilmoitusnumero: 71700aed-829d-47eb-8949-ddf48410ece5
Lähde: Työmarkkinatorin asiakastietojärjestelmä
.
Bluefors
Suomi
Kokopäiväinen, Vakituinen
Julkaistu 19.09.202

• Processing and handling customer (technical support) cases and offering our customers a high-quality responses
• Interacting with different stakeholders
• Coordinating the day-to-day operations (phone, email) of our Technical Support tea