Customer Care Representative, Norwegian speaker

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.
Are you a passionate, dedicated, and motivated professional who is looking for a new challenge, and do you believe that customer care is one of the most important roles in a company? We are the heart of the day-to-day support in Medtronic. We solve problems and work hard to make products flow in the right direction. We work with internal as well as external stakeholders and we expect that you can keep calm and act with energy and enthusiasm in stressful situations. Come for a job, stay for a career. We are looking for a new, Norwegian speaking colleague to join our Customer Care Front Office in Copenhagen, Denmark for a hybrid role.

Responsibilities may include the following and other duties may be assigned:

• Providing professional level of support to the Shared Service Centers, the Field Sales staff, and our customers in an efficient and timely manner
• Poses a broad knowledge of Medtronic products, processes, tools, and policies
• Handling orders, and disputes as well as more general inquiries
• Monitoring information flows and a wide range of incoming interactions either via phone or e-mail
• Maintaining master data and order traceability
• Exceeding customer expectations when handling and resolving inquiries, always striving for first contact resolution and offering a world-class service
• Helping us to meet our departmental goals and Key Performance Indicators in customer satisfaction within our guidelines and policies

Required Knowledge and Experience:

• Bachelor’s degree or similar level of education in business or life science
• Fluent communication in Norwegian and English,
• Knowledge of Danish is a clear advantage
• Systems savvy and an expert user of MS Office suite
• Customer Service experience
• Ability to multitask and maintain composure

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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• Providing professional level of support to the Shared Service Centers, the Field Sales staff, and our customers in an efficient and timely manner
• Poses a broad knowledge of Medtronic products, processes, tools, and policies
• Handling orders, and disputes as well as more general inquiries
• Monitoring information flows and a wide range of incoming interactions either via phone or e-mail
• Maintaining master data and order traceability
• Exceeding customer expectations when handling and resolving inquiries, always striving for first contact resolution and offering a world-class service
• Helping us to meet our departmental goals and Key Performance Indicators in customer satisfaction within our guidelines and policie