Customer Delivery Manager - Cloud Services / Health (REF3270K)

at  Deutsche Telekom IT Solutions

Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
We’re seeking a dynamic individual to fill the role of a Customer Delivery Manager (CDM) to join our SDM & SC-OPM Skills team. In this role, you’ll have complete end-to-end accountability for all customer-related services, ensuring they’re delivered on time, with top-notch quality, and within budget.
Focus Area: Your primary focus will be on cloud contracts within the FCI (Federated Cloud Infrastructure), OSC (OpenStack Cloud), and Container (Platform as a Service) domains.

Key Responsibilities:

• Take charge of operational planning and strategic conceptualization to ensure seamless service provision in terms of time, quality, and cost.
• Collaborate closely with Delivery teams to devise efficiency improvement measures and enhance overall delivery performance.
• Manage escalations effectively, maintaining a keen eye on quality monitoring at the delivery unit level.
• Foster regular communication channels with delivery teams, suppliers, and customers, with a technical focus.
• Lead the technical management and coordination of interdisciplinary project teams, spanning international boundaries.
• Cultivate relationships with internal and external stakeholders, including top management, to drive strategic initiatives.
• Develop global cooperation strategies, both nationally and internationally, to optimize service delivery.
• Contribute to Project “Olymp” and ensure smooth handover to production, adhering to established processes and qualifications.

QUALIFICATIONS

• Proficiency in Business German and English.
• Experience in operational planning and contract fulfillment within the cloud domain.
• Strong understanding of cloud technologies, particularly FCI, OSC, and Container (PaaS).
• Exceptional communication skills, both technical and professional.
• Proven ability to navigate complex situations, solve problems, and make informed decisions.
• ITIL Foundation certification.
• Willingness to adapt, learn, and explore new areas within the vast world of IT.
• Proactive networking abilities and a commitment to continuous improvement.

Additional Information

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

• Take charge of operational planning and strategic conceptualization to ensure seamless service provision in terms of time, quality, and cost.
• Collaborate closely with Delivery teams to devise efficiency improvement measures and enhance overall delivery performance.
• Manage escalations effectively, maintaining a keen eye on quality monitoring at the delivery unit level.
• Foster regular communication channels with delivery teams, suppliers, and customers, with a technical focus.
• Lead the technical management and coordination of interdisciplinary project teams, spanning international boundaries.
• Cultivate relationships with internal and external stakeholders, including top management, to drive strategic initiatives.
• Develop global cooperation strategies, both nationally and internationally, to optimize service delivery.
• Contribute to Project “Olymp” and ensure smooth handover to production, adhering to established processes and qualifications