Customer Experience Manager

at  Capital Foodservice

WHAT WE OFFER:

• Competitive compensation package
• Group RRSP Matching plan
• Comprehensive Group Benefits
• Employee & Family Assistance Program
• Active Social Calendar for You and Your Family
• Family oriented culture

YOUR KEY ACCOUNTABILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:

• Provide oversight and guidance to Customer Experience Specialists;
• Supporting Business Development Managers in their pursuits of service excellence for our business;
• Ensure the smooth operation of all customer service programs, maintaining high standards of quality and efficiency;
• Participate in hiring new employees, and oversee their training and development;
• Analyzing, tracking, reducing costs, driving efficiencies and expense management;
• Work closely with Inventory Control, Transportation, Procurement and Sales to improve processes
• Demonstrating a constant willingness to ensure customer satisfaction.

QUALIFICATIONS:

• Demonstrated success in managing customer service teams, with a track record of achieving or exceeding KPIs;
• Experience working with customer relationship management platforms, including proficiency in leveraging their features to enhance customer support operations;
• Proven ability to build good working relationships with internal and external clients and business partners;
• Excellent verbal and written communication skills;
• Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
• Strong problem solving and handling challenging situations in a professional manner.

Please refer the Job description for details