Customer Experience & Quoting Specialist

at  Bruker

Overview:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Please visit www.bruker.com
Responsibilities:

The Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.

• Responsible to receive, track all incoming inquiries from our internal & external customers
• Prequalify and assign the inquiries to the relevant parties
• Provide internal Sales & Service Support

External Customers Inquiries

• Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)
• Collect and document data (Contact details, system details, topic…)
• Assign inquiry to the relevant party (Sales, Service, others…)
• Support with end to end communication

• Provide recommendations for accommodation & travel directions to Bruker locations

  Sales & Service Support

• Support with tender submissions including collation of commercial documents

• Support by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)
• Work closely with the team of technical experts to ensure feasibily of quotes when necessary
• Document Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)
• Support the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission…)
• Coordinate returns of defective material to repair centers
• Close cooperation with the order processing team
• Support for the same features in other regions when language permits, back-up
• Development of excellent working knowledge of Bruker products
• Other tasks that broadly correspond to the above tasks and objectives
• All other tasks related to improving effectiveness

Qualifications:

• Language Skills : Fluent English, any additional European language is a plus
• High school diploma or equivalent required
• Significant experience in Business administration(minimum 3 years)
• Hands-on experience on SalesForce.com CRM appreciated
• Knowledge of Microsoft Office applications (Word, Excel, Outlook)

• Responsible to receive, track all incoming inquiries from our internal & external customers
• Prequalify and assign the inquiries to the relevant parties
• Provide internal Sales & Service Suppor