Customer Experience Specialist

at  Thermo Fisher Scientific

Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Provide flawless customer support through various channels, including phone, email, and chat
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
• Take initiative in finding ways to enhance customer experience and foster customer loyalty.
• Maintain accurate records of customer interactions and provide timely follow-up
• Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries

Requirements:

• Proven experience in a customer service or customer support role
• Ambitious and self-motivated with a passion for delivering exceptional customer experiences
• Strong communication and problem-solving skills
• Ability to compete in a fast-paced environment and handle multiple priorities
• Strict attention to detail and the ability to determine and meet customer needs

At Thermo Fisher Scientific, we foster a culture of collaboration and inclusion, where diverse experiences, backgrounds, and perspectives are valued. We are committed to providing equal opportunities for all individuals and strictly adhere to an EEO/Affirmative Action policy. We also offer reasonable accommodations for job seekers with disabilities, ensuring a fair and accessible application process.

• Provide flawless customer support through various channels, including phone, email, and chat
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
• Take initiative in finding ways to enhance customer experience and foster customer loyalty.
• Maintain accurate records of customer interactions and provide timely follow-up
• Stay up-to-date with product knowledge and industry trends to effectively address customer inquirie