Customer Onboarding Specialist Advisor for Cloud ERP - Global & Multilingual
at SAP
Porto Salvo, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Nov, 2024 | Not Specified | 02 Sep, 2024 | N/A | English,Communication Skills,Global Teams,Customer Engagement | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Responsibilities:
As a Customer Onboarding Specialist Advisor, your Core Tasks are:
- Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
- Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
- Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
- Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
- Advice on transformation, project, and technology readiness areas.
- Guide customers through enablement planning in alignment with their business goals and identified needs.
- Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
- Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
- Support/Attend customer enablement events as needed.
- Continuously build upon and enhance your current knowledge around topics within the portfolio.
- Effectively collaborate and communicate with SAP sales and post-sales account team members.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT Software - ERP / CRM
Sales
Graduate
Proficient
1
Porto Salvo, Portugal