Customer Onboarding Specialist Advisor for Cloud ERP - Global & Multilingual

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Customer Onboarding Specialist Advisor, your Core Tasks are:

• Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
• Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
• Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
• Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
• Advice on transformation, project, and technology readiness areas.
• Guide customers through enablement planning in alignment with their business goals and identified needs.
• Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
• Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
• Support/Attend customer enablement events as needed.
• Continuously build upon and enhance your current knowledge around topics within the portfolio.
• Effectively collaborate and communicate with SAP sales and post-sales account team members.