Customer Order Management & Logistics Support Sr. Specialist - Cluster with

at  KimberlyClark

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

• Identify gaps in current processes for multiple markets and suggest optimized ways of working to improve the team’s efficiency and the customers satisfaction. Work closely with other teams on implementing the solutions, lead own small continuous improvement projects.
• Execute the complete order planning and order process of your own CMI/VMI Customer. That involves providing dedicated order management expertise, managing orders in such a way that supply and service levels are maximized, increasing NSV through proactively cross-selling (for example, product promotions, alternative products and new products), calculating the replenishment quantities based on self-calculated forecast and daily customer updates. Work closely with K-C Collaborative Planners and Demand Planners to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery and fill rates.
• Receive the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deliver lead times, collaborating with your peers within other departments, up to delivery of the order at our Customer. Laisse and provide solutions during this end to end process to our Customer if any changes are required.
• Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required.
• Have direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints.

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

In this role, you will:

• Identify gaps in current processes for multiple markets and suggest optimized ways of working to improve the team’s efficiency and the customers satisfaction. Work closely with other teams on implementing the solutions, lead own small continuous improvement projects.
• Execute the complete order planning and order process of your own CMI/VMI Customer. That involves providing dedicated order management expertise, managing orders in such a way that supply and service levels are maximized, increasing NSV through proactively cross-selling (for example, product promotions, alternative products and new products), calculating the replenishment quantities based on self-calculated forecast and daily customer updates. Work closely with K-C Collaborative Planners and Demand Planners to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery and fill rates.
• Receive the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deliver lead times, collaborating with your peers within other departments, up to delivery of the order at our Customer. Laisse and provide solutions during this end to end process to our Customer if any changes are required.
• Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required.
• Have direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints

To succeed in this role, you will need the following qualifications:

• Customer facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles with strong specialized job knowledge
• Knowledge of all MS – Office tools, especially MS Excel and SAP & SNC skills
• Fluent English and German any other of the following languages with the proficiency on CEF-B2/C1 level would be beneficial: French, Dutch, Spanish, Italian, Portuguese
• Excellent time managements skills, sense of urgency, able to separate urgent and important, able to manage pressured situations
• Ability to use own initiative and to work independently with multiple deadlines/tasks
• Proactive/can-do attitude with team player approach and ability to work within the group and to train new team member