Customer Relationship Manager

at  Aramex

MINIMUM REQUIREMENTS

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 3 Year corporate experience in managing a portfolio of clients
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills

SKILLS

Customer Focus
Customer Relationship Management
Customer Service Orientation
Customer Centric Mindset
Customer Centric Approach
Problem Solving
Problem Solving And Critical Thinking
Organization & Planning
Strategic Planning
Relationship Building
Interpersonal And Relationship-Building Skills
Cross Functional Relationship Management
Communication Skill

PURPOSE OF THE JOB

A CRM Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.

• Customer Engagement & Retention
• Data Management & Analysis
• Campaign Management
• Customer Service Improvement
• CRM Software Management
• Reporting & Performance Tracking

Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.

KEY RESPONSIBILITIES

• Scheduling of business appointments with client base/book
• Achieve individual targets
• Maintain existing business
• Identify & grow client base and revenue through selling of additional supply chain products
• Establish customer needs, developing opportunities and grow customer base
• Update call and Sales Force reports
• Prepare and present proposals and presentations to clients
• Effectively and efficiently deal with client queries
• Identify and escalate possible threats to existing business