Customer Service Agent

at  APCOA PARKING UK LTD

CUSTOMER SERVICE AGENT - UXBRIDGE - FULL TIME; 40 HOURS PER WEEK - £24,000 PER ANNUM

• Hours Mon- Fri 8.30 to 17.30
  Do you want to work in a role where every day is different?
  Do you want to learn new skills and be part of a large diverse team?
  Do you have great communication and admin skills?
  We are looking for a Customer Service Agent to provide a high standard of service to our On-Street/ Hillingdon environmental contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment
  Is this a role that is of interest to you? if so, then please read further,

WHAT WILL YOU DO?:

• Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
• Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Ensure that your workload is prioritised.
• Handle telephone calls professionally and in line with the laid down expected Service Level
• To represent the company and ensure company standards and quality are always maintained