Customer Service Agent

at  Vestas

CUSTOMER SERVICE AGENT

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Finnish customers by phone, email and reports, ensuring execution of contracts, handling the customer relationship and seeking aftermarket sales.

QUALIFICATIONS

• Previous experience of customer support and maintaining long-term customer relationships
• Good knowledge of internal sales and administrative skills
• Professional verbal and written communication skills in Finnish, and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
• Experience with SAP & Salesforce is an advantage

Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer’s request at the required service level and to make sure we deliver according to the contract while meeting customer expectations

Your responsibilities are:

• Long-term Customer Business Relations and Customers Service Administration. Handling multiple fixed, daily tasks concerning customer issues while making sure that all customer communication is handled and registered in CRM
• Creatively seeking opportunities to establish and expand our sale of spare parts and other after sales products and services including execution of sales campaigns. Contributing to the continuous improvement of both general work routines and formal procedures
• Receiving and handling customer requests. Maintaining good operational relations with all types of customers
• Maintaining personal records of all contact with each customer and checking contract coverage of incoming work requests. Minor contractual interpretation
• Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up. Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays
• Ensuring effective communication with our service planning team, forwarding all other requests to the relevant department and follow up on the progress
• Creating service orders/work orders and instructions to service technicians and other parts of the service organization