Customer Service Broker, Marine Program

at  Orbit Insurance Services

WHO WE ARE

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description

As our Customer Service Broker in our Marine Program you will be responsible for working with clients to maintain insurance coverage for watercraft products. You will be responsible for identifying and addressing our customers’ needs, by providing expert advice and customized watercraft insurance. You will also be responsible for processing endorsements and cancellations and providing client-focused solutions to customers.

Reporting to the Marine Program Assistant Manager, you’ll be responsible for:

• Respond quickly, professionally, and accurately to questions and field complaints from clients in-person, by telephone or email.
• Assist in managing large volumes of inbound and outbound calls.
• Identify and explain appropriate coverage to clients.
• Communicate with clients regarding existing and possible changes to coverage, in-person, by telephone or email.
• Quote changes to existing watercraft policies, process endorsements and cancellations at the request of clients.
• File attachments and conversation notes in the appropriate location according to the workflow (paper files or electronically in Power Broker and other proprietary systems).
• Counsel clients on claims, report claims to the insurance company as required and follow up with the client.
• Assist with cross selling efforts of all lifestyle products and generating leads for home and auto insurance, Explorer RV Club etc

Qualifications