Customer Service Centre, Lifeline Advisor

at  Lincolnshire Housing Partnership

OUR CUSTOMER SERVICE CENTRE IS CURRENTLY SEEKING TO RECRUIT A LIFELINE CUSTOMER SERVICE CENTRE ADVISOR.

You will receive an excellent salary of £26,943 (inc a shift allowance) plus some great benefits
We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to our customers by diagnosing and logging emergency repairs.

WHAT SKILLS, KNOWLEDGE AND EXPERIENCE WILL I NEED FOR A LIFELINE CUSTOMER SERVICES CENTRE ADVISOR?

• A Passion to work in a fast-paced customer service centre environment.
• Excellent customer service skills
• Demonstrate LHP values of customer first | Together | Listen Act & Learn
• Good time management
• A pro-active approach to service delivery
• Be computer literate
• Demonstrate flexibility and be a team player

THIS ROLE REQUIRES A 24/7 ROTATION ON A PLANNED SCHEDULE INCLUDING EVENING, NIGHTS AND WEEKEND SHIFTS.

This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

WHAT WILL I BE RESPONSIBLE FOR AS LIFELINE CUSTOMER SERVICES CENTRE ADVISOR?

• Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes
• Checking all Telecare equipment in our customers’ homes
• External contracts
• Provide out of hours support of logging emergency repairs
• Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
• Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
• Provide a Lone Working service to a range of employees and external contractors
• Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.