Customer Service Clerk (m/f/d)

at  LOGOSYS Logistik GmbH

WHAT WE OFFER

• permanent employment
• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 3x per week including complete equipment of the workplace
• 28 days holiday (increase to 30 days after 4 years of service)
• Individual health premium for low number of sick days
• Extensive continuing education and training opportunities
• Rewards for special occasions (e.g. anniversary, employee referrals)
• Benefits (meal vouchers, company bike, etc.)
• Regular company events (e.g. summer party, Christmas party)
• Coffee, tea & water free of charge
• Free employee parking and good transport links, including public transport

• Processing of customer calls, complaints and orders in the IT system
• Creation of credit notes and reports
• Coordination of customer-specific activities
• Proactive coordination with customers and internal departments
• Close cooperation with team leaders, key account managers
• In-house customer support including inventory support
• Complaints processing in close coordination with production
• Maintenance and control of customer, product and shipping data
• Participation in training and support in telesales activities