Customer Service Engineer / Technician

at  Greenlight Innovation

Greenlight Innovation is the industry leader in fuel cell testing and manufacturing equipment. We are working closely with our customers to develop and build the next generation of hydrogen fuel cell and electrolyser.

We are growing and hiring a Customer Service Engineer / Technician to provide expert front-line technical support to Greenlight’s global customers and business partners during the warranty and after-sales phase. Responsibilities include:

• Interact with customers via phone and email to maintain service levels, providing friendly and professional support to an international base of diverse customers.
• Review and act on customer feedback.
• Collaborate with internal departments to provide satisfactory solutions on issues and on-going quality concerns.
• Travel to local and global customer sites for service and relationship-building visits.
• Assemble and test components and software updates before delivering to customers.
• Working with the CS Logistics team member to prepare customer orders for shipping.
• Create and maintain articles in the Customer Support Knowledge Base.
• Support the operation of the Customer Help Desk system.
• Other duties as required.

SKILLS AND EXPERIENCE:

• Formal education in a technical field.
• 4+ years’ experience in a related role.
• Some experience in a test role is an asset.
• Registration with EGBC is mandatory to use the title Engineer; the title Technician is required for those not registered.
• Experience with Project Management.
• Strong written and verbal communication skills.
• Experience dealing directly with customers.
• Efficient time management and prioritization skills.
• A strong problem solver with proven analytical skills
• Able to travel internationally.
  Salary: $72,000 to $85,000

• Interact with customers via phone and email to maintain service levels, providing friendly and professional support to an international base of diverse customers.
• Review and act on customer feedback.
• Collaborate with internal departments to provide satisfactory solutions on issues and on-going quality concerns.
• Travel to local and global customer sites for service and relationship-building visits.
• Assemble and test components and software updates before delivering to customers.
• Working with the CS Logistics team member to prepare customer orders for shipping.
• Create and maintain articles in the Customer Support Knowledge Base.
• Support the operation of the Customer Help Desk system.
• Other duties as required