Customer Service Representative

at  Eastern Metal Supply

Purpose of position: This position is responsible for interaction with new and existing customers in order to grow accounts. The candidate needs to be highly motivated and must possess outstanding customer service skills.

Duties and Responsibilities: The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and each employee in the job title necessarily performs not all duties listed:

• Communicate with customers, including but not limited to phone contact, written and faxed correspondence to ensure highest level of customer service and relations.
• Effective written documentation and communication with respect to quotes, sales orders, and other data as required.
• Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers.
• Establish personal rapport with customers in order to identify current and future customer needs.
• Follow-up with previous customers to reestablish relationships and generate ongoing sales.
• Facilitate expedited turnaround for walk-in customers.
• Clerical duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent
• Prior customer service and sales experience are required
• Some, construction, metals or aluminum industry experience would be a bonus.
• Ability to organize, plan and prioritize duties: Detail oriented
• Strong verbal and written communication skills
• Strong math skills are required
• Bilingual a plus

• Communicate with customers, including but not limited to phone contact, written and faxed correspondence to ensure highest level of customer service and relations.
• Effective written documentation and communication with respect to quotes, sales orders, and other data as required.
• Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers.
• Establish personal rapport with customers in order to identify current and future customer needs.
• Follow-up with previous customers to reestablish relationships and generate ongoing sales.
• Facilitate expedited turnaround for walk-in customers.
• Clerical duties as assigned