Customer Service Representative II

at  Eversource

ENERGY BRINGS US TOGETHER

At Eversource, you’ll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire.
Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!
As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence. This is a union represented position. Our compensation starts at $23.46/hour, plus overtime, and an annual bonus based on company and individual performance. We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere.
Because we are there for our customers when they need us, we offer a variety of shifts during the day. There are also excellent opportunities for overtime, especially during emergency restoration/weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs.
We offer a competitive compensation and benefits package, a fast-paced environment and excellent working conditions. Some of our benefits include medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! We also provide many opportunities for training and career advancement.
This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing.

THE EXPERIENCE WE’RE LOOKING FOR FROM YOU:

High school diploma or equivalent required.
At least 1 year of previous experience helping customers in any capacity/line of work. Candidates with College degrees who do not have customer-related experience are encouraged to apply! The ability to speak Spanish is a plus.
Must pass pre-employment skills testing and background check and drug screening

Please refer the Job description for details