Customer Service Representative

at  Talenteeds

Talenteeds is a rapidly growing recruitment agency that has leveraged digital tools to streamline the recruitment of executives and experts. We work with clients in Europe and North America who trust us to find them the candidates who will make a difference and help them build high-performing teams.
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https://www.talenteeds.com/

JOB DESCRIPTION

Our client, a leading company in the industry sector, is seeking a dedicated and personable Customer Service Representative to join their dynamic team. The company is renowned for its commitment to excellence and customer satisfaction, offering a collaborative and innovative work environment.
The Customer Service Representative will be responsible for delivering exceptional service to our client’s customers by managing inquiries, resolving issues, and providing information about products and services. This role requires strong communication skills, a customer-focused attitude, and the ability to handle a variety of tasks efficiently.

• Respond to customer inquiries in a timely and professional manner.
• Responsible for the entire processing of customer orders: receive, process, and ensure accurate fulfillment of orders.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints promptly, escalating to the appropriate department when necessary.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Identify and report recurring customer issues to help improve processes and services.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Stay updated on product knowledge and industry trends to provide informed assistance.