Customer Service Representative

at  ZimVie US Corp LLC

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

JOB SUMMARY:

The Customer Service Representative - Sales Support is responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inbound phone calls from our sales reps in the field and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

EXPECTED AREAS OF COMPETENCE (I.E., KNOWLEDGE, SKILLS, AND ABILITIES)

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Ability to develop and maintain positive relationship with customers, sales reps and team members
• Excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Ability to analyze situations and resolve problems
• Effective working in teams to achieve the department’s objectives

EDUCATION/EXPERIENCE REQUIREMENTS

• A minimum of a High School Diploma or equivalent is required
• A minimum of 1 year of Customer Service experience is required
  ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 2781

• Take in bound phone calls from our sales reps in the field review files, records, and other documents to obtain information to respond to requests.
• Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information in our ERP system.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Process emergency orders.
• Other duties as assigned.
  This is not an exhaustive list of duties or functions and may not necessarily comprise all of the “essential functions” for purposes of the ADA.