Customer Service Sales Analyst

at  Safran

DESCRIPTION DU POSTE

• Create and maintain SAP Sales Orders and Purchase Order in SAP.
• Perform invoicing for all program deliverables, including necessary debits/credits as required.
• Ensure on a monthly basis, all invoices are clear for payment. Work with customer to ensure past due invoices are actioned. Elevate any unresolved issues to Team Leader.
• Manage POs in customers Portal where required. Acknowledge receipt and ensure compliance in accordance with contract or PO
• Analyze and perform warranty adjudication. Review past repair history, entry into service information and warranty periods for individual contracts
• Host and/or participate in Teams meetings with suppliers and customers as required to ensure utmost on-time delivery
• Meet with internal team to monitor work order progress to facilitate 100% on time delivery
• Understand the level of arrears and reasons for late deliveries. Where/when appropriate, negotiate customer alleviation of late deliveries by offering exchanges etc
• Assist with program demand analysis in order to facilitate program demand forecasting within the 5 year MTP.
• Check conformity to Contract, collaborate with customer on any issues. Acknowledge, accept or reject based on contractual terms and conditions, pricing and lead-time.
• Create and maintain PO review sheets for every PO/revision received in line with Internal Controls.
• Support all audits for sales data and Internal Controls.
• Maintain a detailed delivery matrix for all items shipped.
• Perform customer self audits as required
• Produce monthly sales reports, as required, and explain deltas of actual data vs forecasted data.
• Gather cost and lead time data to support responses to RFQs.
• Daily communication and coordination with Customer on multiple subjects including but not limited to delivery status, invoicing, schedule/demand changes.
• Support MRO managers and planners on multiple subjects as required
• Carrying of AOG on a rotational basis

Please refer the Job description for details