Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

at  Paladin Airport Security Services

Calgary, AB, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Jan, 2025Not Specified22 Oct, 20241 year(s) or aboveWorkplace Culture,Disabilities,English,Diplomacy,Ola,American Sign Language,French,Customer Service,Mobility,Cultural AwarenessNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

WITH YOUR COMMITMENT TO PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND ABILITY TO COMMUNICATE IN BOTH ENGLISH AND FRENCH, YOU WILL SUPPORT A POSITIVE PASSENGER EXPERIENCE BY:

  • Proactively identifying opportunities to assist passengers through the screening process
  • Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French
  • Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language
  • Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss
  • Offering physical support of passenger belongings where required
  • Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP
  • Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service
  • Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness

What you bring to PASS:

  • Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year
  • Fluent and French and English
  • Experience working under pressure in a heavily regulated environment
  • Exceptional ability to communicate simply, clearly and effectively with diplomacy
  • Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
  • Ability to understand and describe the screening process to passengers as required
  • Experience adapting to customer needs and providing effective solutions or options where appropriate
  • Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets
  • Physical ability to support passengers with reduced mobility and their belongings
  • Physically able to stand and walk for extended periods
  • High School Diploma/GED
  • 18 years or older
  • Canadian Citizen or Permanent Resident
  • Ability to obtain Transport Security Clearance and other advanced clearances as required
  • Open availability to work any required shift in a 365, 24/7 environment

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you’d like to join, we want to meet you!
Posting open until filled.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

IT Software - Other

Customer Service

Diploma

Proficient

1

Calgary, AB, Canada