Customer Success Engineer

at  AMCS Group

WHO WE ARE:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

WHAT WE DO:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

REQUIRED QUALIFICATIONS:

• Vocational training or studies with technical specialization and/or HSE orientation.
• Professional experience in software support is a must.
• IT affinity, service mentality, communication and problem-solving skills.
• Very good verbal and written communication skills.
• Time and self-management.
• Ability to work in a team.
• Secure knowledge of English and fluent Finnish are a plus.
• Knowledge of HSE or ESG desirable.

• Independently communicate to customers of the Quentic Software.
• Record, analyse, discuss and develop solutions to specific customer questions or requirements.
• Document and follow up as needed and record error messages and customer requests via e-mail and telephone.
• Classify and analyse the suggestions.
• Write tickets and communicate to internal stakeholders to help solve customer issues.