Customer Success Manager, Commerce Cloud, French Speaking

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

MINIMUM REQUIREMENTS

• Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.
• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects

PREFERRED REQUIREMENTS

• Experience with Commerce Cloud and Marketing Cloud or similar technologies
• Experience with the Salesforce Core platform is a plus
• Work experience in Retail and Consumer Goods industries
• Salesforce product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.
• Additional EU language would be beneficial
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Please refer the Job description for details