Customer Success Manager (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE TEAM

Our Client Success organisation serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence.
Our mission is to achieve best in class client retention and drive efficient scalable processes, whilst also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
We are committed to creating a diverse team and are looking for individuals that desire to make a difference.

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention, and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported in achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.

• Building a territory plan to proactively engage clients throughout their lifecycle
• Maintaining a clean client portfolio, risk forecasting & risk management
• Developing strong relationships with each client using regular meetings
• Preparing and presenting meaningful and strategic client business reviews
• Achieving client retention and revenue goals on a quarterly basis
• Developing the ability to speak to industry best practices and SAP Concur products
• Working in partnership with our Sales teams to identify sales opportunities
• Contributing to process development and organisational growth projects
• Opportunities for training in role as well as career development