Customer Success Manager

at  Tribute Technology

Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

WHAT YOU’LL DO:

• Own the post-sale commercial relationship with customers; relentlessly looking for new ways to deliver value to our customers, using data to optimize services and providing world class support
• Be the voice of the customer within the Product Team to ensure current and future client requirements are met
• Perform customer health checks: monitor, manage and influence agreed success statistics for each client
• Work closely with cross functional teams in the development and execution of the account plan, with the objective to create genuine client value and maximize revenue potential
• Have a deep understanding of Tribute’s service offering and continuously find smarter solutions to client needs
• Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams
• Identify and nurture opportunities to expand the commercial activities within an account
• Communicate effectively with colleagues regarding customer needs and with your manager to understand customer needs, maximize retention and growth, and communicate findings
• Facilitate interaction and workflow between project team members to ensure deliverables are on time
• Collaborate, problem-solve, and strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns
• Analyze trends in C-Sat/NPS scores to identify areas of improvement
• Collect and continually document customer experience and customer satisfaction to help facilitate customer case studies and references