Customer Success Renewal Advisor - English & German

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

MEET YOUR TEAM

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Executives showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you.
The mission of the Customer Renewal Center is to achieve #Quest4Zero every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to discussing how you can contribute to and thrive in this culture of success. Join us and become a vital part of our mission-driven team! Join us in driving success and growth at SAP!
What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..).
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP’s vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents’ and kids’ room.

As a Customer Success Renewal Advisor, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process. Your responsibilities include:

• Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
• Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
• Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
• Becoming a subject matter expert in commercial and revenue management principles to ensure your continuous success.
• Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements.

Renewal Execution Tasks:

• Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
• Supporting transactional steps related to renewals and replacements.
• Leveraging internal SAP networks to navigate cross-functionally and regionally.
• Possessing knowledge of SAP Cloud Terms and Conditions.
• Understanding and deploying negotiation methods that benefit both SAP and the customer.
• Being knowledgeable in commercial metrics and forecasting principles.