Customer Support Administrator

at  Berry Recruitment Ltd

Berry Recruitment are NOW hiring for a committed and experienced Customer Support Administrator to work for a leading manufacturer based in Witney, Oxfordshire
Role: Customer Support Administrator
Location: Witney, Oxfordshire
Hours: 08:30 to 17:00 Monday to Thursday, and 08:30 to 16:00 Friday, 37.5 hours a week. Hybrid working available after training - Consisting of 3 days in the office, 2 days remote

• To answer customer queries promptly.
• Translate orders into a format that allows them to be processed efficiently through the
• system and in accordance with the quality manual procedures.
• Ensure that stock is allocated to each order without duplication.
• Liaise with other departments to ensure that delivery deadlines are met.
• Work with colleagues to solve any problems that might affect “on time” despatch, i.e.,
• credit, availability, returns etc.
• Support engineers with feedback on enquiries and customers.
• Prepare and distribute quotations in accordance with the quality manual procedures.
• Prepare and distribute despatch documentation to ensure goods are despatched on time.
• Liaise with product specialists and sales personnel in the UK on matters relating to product
• specification or availability.
• Offer support to customers, sales engineers, and colleagues within your team.