Customer Support

at  AVSystem

Join our team and become a key player in shaping the future of IoT solutions for enterprises!
As a Customer Support, you’ll take the lead in implementing cutting-edge IoT technologies, directly shaping the success of our clients’ operations by optimizing performance and ensuring a seamless customer experience. This role opens doors to exciting career growth, with opportunities to advance into specialized business or technical paths within our Customer Success or Pre-sales teams.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• Several years of experience in the IT/IoT industry, particularly in customer-facing roles.
• Strong knowledge of computer networks, protocols, and tools (e.g., Wireshark, tcpdump).
• Proficiency in testing and familiarity with Linux-based systems (e.g., Ubuntu, Debian).
• Programming skills in any relevant language.
• Fluent in Polish and English with strong communication skills.
• Quick learner with a proactive approach to problem-solving.

KEY RESPONSIBILITIES

• Facilitate client onboarding and ensure successful implementation and optimization of IoT solutions, providing ongoing technical support through various channels.
• Gather and analyze customer requirements and feedback, collaborating with the Product Team to drive the development of new functionalities and maintain detailed technical documentation.
• Manage technical accounts and oversee Proof of Concepts (PoCs), ensuring accurate configuration and thorough testing.
• Conduct training sessions, workshops, and presentations to empower clients in fully utilizing IoT solutions and meeting their business needs.

YOUR ROLE’S IMPACT

• Directly enhance client satisfaction and success by ensuring that IoT solutions are effectively implemented, optimized, and aligned with their business goals.
• Drive product innovation by acting as the voice of the customer, influencing the development of new features and functionalities that meet real-world needs.
• Demonstrate the value of our IoT solutions through successful Proof of Concepts (PoCs), leading to increased client adoption and trust.
• Empower clients to fully leverage our IoT solutions, thereby maximizing the return on their investment and fostering long-term partnerships.