Customer Support Coordinator (12-month contract)

at  Olympus Finland Oy OOY

Your responsibilities

• Engaging with customers and managing daily requests within the Finnish market
• Handling service requests for repairs, including registration, shipping coordination, and spare parts order processing
• Providing accurate repair cost estimates and managing invoicing
• Tracking and managing loaner equipment, along with maintaining master data and the installed base
• Managing customer complaints with a focus on timely resolution

Your qualification

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• 1 year of experience in administrative customer service or support roles, with a preference of a customer-facing background

• Prior experience in handling hospital goods or high-end/complex goods is considered a plus
• Demonstrates full proficiency in both written and spoken Finnish and English, with Swedish proficiency considered an advantageous asset
• Highly customer-oriented, with the ability to work independently while staying service-minded
• Known for being accurate, structured, and well-organized, with flexibility to adapt to changing needs
• Capable of thriving in a high-volume work environment, delivering excellent and efficient customer support
• Maintains a courteous and receptive atmosphere for coworkers and other stakeholders
• Approachable and social, fostering strong relationships with customers and team members alike

Your benefits

• Competitive base salary + annual bonus
• Health insurance
• IT equipment for both office & home setup
• Structured Performance reviews and development opportunities
• A new modern office in the heart of Espoo equipped with free gym
• Sport and culture benefits
• Diverse company events

We’re actively reviewing applications and encourage you to apply with an English CV if this opportunity fits your career goals. Our international talent team will assess your submission and reach out as needed.

• Engaging with customers and managing daily requests within the Finnish market
• Handling service requests for repairs, including registration, shipping coordination, and spare parts order processing
• Providing accurate repair cost estimates and managing invoicing
• Tracking and managing loaner equipment, along with maintaining master data and the installed base
• Managing customer complaints with a focus on timely resolutio