Customer Support Representative

at  Cognizant

WE’RE HIRING!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Support Representative.
The Core Expert ensures exceptional customer support by troubleshooting issues, resolving inquiries, and managing account, billing, and subscription queries. This role demands professional proficiency, effective communication, and problem-solving skills, significantly enhancing customer satisfaction and contributing to the organization’s overall success through superior service delivery.

QUALIFICATIONS

• Fluent in English
• Superior oral and written communication skills
• High School Diploma
• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills
• Effective communication skills, a key component of this role, with audiences that include customers and peers
• Previous customer-facing role experience (e.g., hospitality, customer service, etc.
  Why Cognizant?Improve your career in one of the largest and fastest growing IT services providers worldwide
  Receive ongoing support and funding with training and development plans
  Have a highly competitive benefits and salary package
  Get the opportunity to work for leading global companies
  We are committed to respecting human rights and build a better future by helping your minds and the environment
  We invest in people and their wellbeing.We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture makes us stronger!
  Join us now!#BeCognizant #IntuitionEngineered

• Proactive and Reactive Support: Deliver proactive and reactive support for customers, partners, and Docusign internal teams to resolve issues, address subscription inquiries, and provide exceptional support for Docusign products and associated services
• Issue Troubleshooting: Handle incoming support channels to troubleshoot customers’ inquiries and issues with Docusign products, including account access, setup, document workflows, billing, etc.
• Support Tools Utilization: Utilize support tools and resources necessary to solve customer queries, including telephone, chat, Salesforce, Jira, and Docusign proprietary systems.
• Product Improvement Identification: Proactively identify improvements to the product, identify bugs, and discover opportunities to enhance the customer experience.
• Product Promotion: Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs.
• Service Level Goals: Meet and exceed Docusign Customer Support service level goals.
• Communication Management: Manage communication between Docusign and customers, ensuring timely updates and effective resolution of issues.
• Customer Advocacy: Serve as an advocate for customer needs and feedback within the organization, working to improve overall customer experience and satisfaction.
• Internal Peer Support: Provide support for internal peers on product knowledge and engagement paths