Customer Support Specialist (1st line)

at  Andersen Software

Summary
The IT company Andersen, invites a Customer Support Specialist (1st line) to join its team.
Andersen is a European pre-IPO IT company uniting over 3,500 top-class professionals: developers, architects, testers, analysts, and other specialists. Our employees are located all over the world, but we all are Andersen Community!
Operating in the market since 2007, we have developed more than 1,000 outstanding projects for the financial sector, healthcare, logistics, travel and hospitality, telecom, the automotive industry, etc.
Our company offers support services for not only solutions developed by us but also third-party software. We have partners from all over the world: Europe, the USA, Asia, Western and Central Europe, the UAE, and Australia.
The main task is to provide support to our potential customers by processing incoming/outgoing calls/messages and maintaining a high level of service.

Responsibilities

• Providing full information support to our customers (via calls, chats, email, LinkedIn, etc.).
• Searching for and processing necessary information.
• Helping corporate customers resolve arising issues.
• Processing inquiries from international corporate customers and passing them on to sales representatives.
• Recording information on requests in the CRM system.
• Communicating in a lively and friendly manner: neither banal nor formulaic.
• Being polite even if a customer is angry or dissatisfied with something and striving to turn their negative emotions into positive ones (just like in real life).

Requirements

• University degree (last year students are welcome as well).
• Competent spoken and written language.
• Flexible and abstract thinking.
• Ability to express thoughts competently, the ability to explain complex things simply and clearly, friendliness, and love for communication.
• Good communication skills and the desire to develop business communication.
• Excellent teamwork skills and the ability to prioritize and effectively multitask.
• Good knowledge of the Microsoft Office package.
• Strong interest in IT.
• Level of English – from Upper-Intermediate+ and above.

Reasons to join us

• Andersen cooperates with such companies as Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, Media Markt, etc..
• For the past four years, our company has been growing annually by 60–100%, and we constantly involve top-notch specialists in our team.
• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 17 years, Andersen has assembled a huge knowledge base and established a robust resource management institution.
• We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work.
• We are a cool young team of like-minded people communicating informally.
• You’ll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.

Join us

• Providing full information support to our customers (via calls, chats, email, LinkedIn, etc.).
• Searching for and processing necessary information.
• Helping corporate customers resolve arising issues.
• Processing inquiries from international corporate customers and passing them on to sales representatives.
• Recording information on requests in the CRM system.
• Communicating in a lively and friendly manner: neither banal nor formulaic.
• Being polite even if a customer is angry or dissatisfied with something and striving to turn their negative emotions into positive ones (just like in real life)