Customer Support

at  Spyrosoft

JOB DESCRIPTION

Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we’ve been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we’re just getting started. Esports and Gaming are multi-billion-dollar industries, and we’re going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don’t have to be, we promise! Just don’t be surprised if you become one within a few weeks of starting!
Want to see what we’re up to? Find us on social media, where we’re highlighting our community, amazing partners, and products!

REQUIREMENTS:

• Two years of experience in customer service
• Excellent communication skills and the ability to build rapport with customers quickly
• Ability to work in a high volume, multitasking environment, while still delivering customized, top-notch service
• A customer advocate mindset, paired with big picture understanding of business goals and policies
• Knowledge of Microsoft Office 365, Zendesk, and Tableau a plus
• Fluent English is mandatory

• Manage inbound customer communications – respond to address customer questions, requests, and issues
• Support customers via chat, phone, email, or ticketing system
• Handle high-level application usage or “How-to” questions
• Advise customers on how to successfully leverage the product/service based on their unique needs.
• Act as a product expert – providing customers with knowledge about the operation of the product
• Diagnose and fix the general and specific problems