Desktop Systems Analyst

at  Langara College

Interested in a career at Langara College?
Our employees exemplify Langara’s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
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Job Title:
Desktop Systems Analyst
Employee Group:

CUPE

Employee Type:
Permanent
Start Date:
Monday, November 18 2024
End Date (if applicable):
Job Description:
The Desktop Systems Analyst will provide support and technical expertise in management of desktop computers and mobile devices. This position will deal with day-to-day operations of software packaging and template development as well as administration of various tools required for application deployment. In addition to day-to-day activities, Desktop Support Analyst will help to guide the strategy for desktops and mobile devices infrastructure and participate in various projects.
Qualifications Required:

Education

• Two-year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
• ITIL Foundation Certification.
• Four (4) years of related technical experience including two (2) years in providing software deployment and one (1) year with AD and GPO policies.
• An equivalent combination of education and experience may be considered.
• Strong understanding of deployment tools such as SCCM or Casper.
• Considerable knowledge of both PC and Apple hardware and software.
• Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
• Knowledge of a variety of network and software applications required for providing user support in an IT environment. Microsoft Certified IT Professional (current version), an asset.
• Understand the overall infrastructure and have detailed understanding of different IT systems and managed tools.
• Mac OS X Support Essentials certification (current version), an asset.
• Microsoft System Center Configuration Manager Certification (current version), an asset.
• Certified Casper Technician (current version), an asset.
• Citrix Certified Associate (current version), an asset.

Skills & Abilities

• Ability to communicate effectively with others, both verbally and in writing.
• Ability to describe technical concepts to users and train users on computer-related equipment.
• Ability to determine and provide technical support advice and corresponding client-centered services.
• Ability to organize, to prioritize workload, and manage time to meet deadlines.
• Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
• Ability to work independently and as a member of a team.
• Ability to work with a minimum of supervision.
• Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
• Ability to understand and keep up with constantly changing technical information.
• Ability to provide work and support clients in difficult and stressful situations on a daily basis.
• Ability to conduct research into a wide range of computing issues is required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly, business-friendly and technical language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment

Working Conditions

• Overtime may be required to meet project deadlines.
• Ability to safely lift and carry various computer related equipment.

• Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

• Hours & Days of Work: 8:30am - 5:00pm Monday to Friday.
  To obtain the full job description, please
  contact
  our recruitment team.
  Salary Range:
  $38.76 - $43.16 per hour
  Pay Grade:
  CUPE IT Paygrade D
  Scheduled Weekly Hours:
  37.5
  Hours may vary according to the needs of the department.
  Compressed Workweek (Fortnight):
  No
  Closing Date:
  Monday, November 4 2024
  People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please
  contact
  us.
  If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please
  contact
  our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the
  CUPE Collective Agreement
  . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
  Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
  We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
  Langara is committed to enhancing our diverse workforce

Please refer the Job description for details