Shack Shine is looking for a Development Manager to join our growing team! As part of the Franchise Operations department, you will be responsible for project leadership and business process improvement across our technology platforms.
Shack Shine is an exciting, fast growing house detailing franchise. We are part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK?. We’re looking for a Technical Operations Manager to join our rockstar team to support building and enhancing our current technology platforms, while supporting the future of our digital customer experience.
When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office 50% of time.

A day in the life:

• Salesforce Management: Oversee the design, implementation, and maintenance of the SSH Salesforce instance. Customize Salesforce to meet business needs, including creating custom objects, workflows, and integrations. Support the development of best practices in software development, including code quality, testing, and documentation for onshore and offshore teams
• User Management: Create and manage user accounts, profiles, and permissions. Ensure proper access controls and security settings.
• System Configuration: Customize and configure Salesforce to meet business requirements, including creating custom fields, objects, workflows, and page layouts. Manage and update dashboards and reports to provide insights into business performance. Implement and maintain validation rules, process builder, and other automation tools.
• Maintenance and Upgrades: Monitor system performance and troubleshoot issues. Stay informed about Salesforce updates and new features, and plan for implementation. Conduct regular system maintenance, including backups and performance tuning.
• Integration Management: Oversee the integration of Salesforce with other business systems and 3P applications. Coordinate with IT and third-party vendors to ensure seamless data flow between systems.
• User Support and Training: Provide ongoing support to Salesforce users, addressing their issues and questions. Develop and deliver training materials and sessions to ensure users are proficient in using Salesforce. Create and maintain documentation for system processes and configurations.
• Process Improvement: Identify opportunities to streamline and improve business processes using Salesforce. Implement new features and functionalities to enhance system efficiency and user productivity. Gather feedback from users and stakeholders to continuously improve the Salesforce environment.
• Backlog Management: Create new tickets following brand discussions with stakeholders.Triage new tickets submitted by brand SPAs, Service Desk, Marketing, internal brand. Moving tickets up and down the backlog based on priority and readiness. Meet with SPAs to refine tickets, clarify requirements, prep tickets for tech grooming. Facilitate meeting with internal team to review requirements and discuss solution and estimation. Updating tickets based on updated information coming from discussions with either SPAs or tech team
• Offshore Development: Manage relationships with offshore development teams on a daily basis. Coordinate tasks and projects, ensuring clear communication and alignment with business objectives.

ABOUT US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 15 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at talentacquisition@o2ebrands.com or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.

ShackShine

Please refer the Job description for details