DevOps Engineer/ IT Support Engineer

at  SWIFT Financial Messaging Services

About the Role
In line with Division objectives and under instructions/controls of a technical lead or manager, to assist the technical support/administration of systems/databases/applications for internal or external customers ensuring integration with other projects.
Job Posting Summary
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Job Description

In this role your responsibilities will amongst others be:

• Perform day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms, user account administration requests and/or customisation to maintenance and upgrade projects.
• Resolve problem management issues regarding system/operations by identifying corrective measures/ improvements. May include installations, set-ups, error message, on line transactions, system/application status, operational procedures in accordance with the service level agreement.
• Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of problems.
• Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
• May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.
• May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departemental policies
• May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems.
• Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.
• Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
• Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.

What will make you successful? We are seeking professionals with:

• University degree in IT / Engineering or equivalent experience
• 1-5 years of experience in a similar position in a comparable technical environment

What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status

• Perform day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms, user account administration requests and/or customisation to maintenance and upgrade projects.
• Resolve problem management issues regarding system/operations by identifying corrective measures/ improvements. May include installations, set-ups, error message, on line transactions, system/application status, operational procedures in accordance with the service level agreement.
• Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of problems.
• Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
• May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.
• May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departemental policies
• May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems.
• Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.
• Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
• Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives