Director, Innovation Solutions, Private Wealth

at  BMO Financial Group

100 King Street West Toronto Ontario,M5X 1A1
The Innovation Solutions team focuses on Designing & building E2E innovative solutions: creating design standards & PoC to simplify development and reduce change management efforts.
This role is responsible for fostering the utmost level of innovative solutions throughout the business. In collaboration with BMO Business groups, Technology & Operations, support groups, and vendors, it ensures seamless collaboration and effective partnerships.

KEY ACCOUNTABILITIES

Works collaboratively with business/group and stakeholders to assess needs, recommend process improvements and plans & implement solutions.

• Lead team to seek, size and deliver on process improvement opportunities within the E2E PW service delivery
• Work with the field to identify pain points, ideate, brainstorm & prototype solutions to maximize client & advisor experience
• Transformation & implementation of the team’s strategy, including technology, process & people
• Lead cross-functional teams through the incubation / discovery process to improve the client experience, as well as that of the ecosystem of advisors who support clients
• Empower peers and partners to apply the human-centered design framework, to achieve BMO’s goal of digital strategy
• Collaborate with partners to prioritize across the portfolio to maximize overall business value in alignment with need, capability and capacity
• Measures solutions and continually evaluates the effectiveness of the solution.
• Remains alert to new trends, tools and platforms, and makes recommendations on their application.
• Stays up to date on company and industry trends by forming and fostering relationships employees across the company, to leverage solutions where applicable.
• Actively looks for opportunities for continuous improvement of processes and procedures, and participates/leads continuous improvement initiatives.

KNOWLEDGE AND EXPERIENCE

• Minimum 7-10 years of relevant industry experience acting as a solution expert.
• Knowledge of discretionary, full service investing, financial services industry and fintech
• Post-secondary education or equivalent experience.
• Expertise in communicating to audiences at various levels clearly and concisely

MUST-HAVE SKILLS/ATTRIBUTES

• Leadership
• Written and oral communication
• Decisive
• Analytical and problem-solving skills with the ability to resolve complex and/or ambiguous problems.
• Organizational

Please refer the Job description for details