Director - Missions Delivery and Support

at  ICEYE

WHO ARE WE?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world’s largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.
Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.
Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

REQUIREMENTS

• Proven - at least 5 years - experience in managing multidisciplinary teams and complex programs delivering training, documentation, and/or operations & maintenance activities, and supporting locally delivered physical equipment with embedded software
• Proven - at least 5 years - experience in leading teams in the context of a large B2B solution delivery and support
• Strong drive, energy and passion in achieving concrete results for customers
• Systematic, very well-organized, analytical, pragmatic. Ability to problem-solve, make decisions under pressure, and drive to reach targets
• Excellent team leadership, organizational and interpersonal skills
• Excellent written and verbal communication and negotiation skills
• Ability to travel to ICEYE and customer sites as needed
• Bachelor’s degree in relevant field e,g. Engineering or Operations Management, M.Sc. preferred
• Excellent English proficiency

In addition to the above, it would be beneficial if you had the below attributes and skills:

• Experience with satellite missions, satellite ground systems, or related programs
• Knowledge of enterprise server and storage architectures and solutions
• Knowledge of manufacturing processes, quality management systems, and continuous improvement practices

ROLE HIGHLIGHTS:

• Director, Missions Delivery and Support
• Helsinki
• Permanent
• Office

WHAT IS THE ROLE?

• In this role you will be leading and securing successful deliveries and support for our Missions customers globally including international assembly, integration, testing, configuration, training, and documentation activities, as well as operations & maintenance and customer support throughout the customer mission lifecycle.
• You will work closely with customer teams, and our engineering, program management and product teams in securing successful go-live of customer missions, and supporting them in operating and maintaining their assets.
• You will lead the international sites making assembly, integration and testing of satellite systems, including space and ground equipment, ensuring processes follow the standards set by our Engineering AIT, all components are correctly configured, and meet design specifications.
• You will develop and optimize our training tools, processes, and documentation, identify potential issues, and implement solutions. You will oversee delivery of training programs for customers on the operation of satellite systems, and help create customer documentation, and training materials to support knowledge transfer.
• You will be responsible for the day-to-day customer support, including monitoring system performance, troubleshooting, and coordinating with engineering for issue resolution, and developing and implementing preventive maintenance programs to ensure optimal system performance and longevity.
• You will lead technical customer support to clients, addressing inquiries, troubleshooting issues, and providing expert guidance on system usage and best practices, ensuring timely and effective resolution of client issues.