eCommerce Integration Engineer

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

JOB SUMMARY

The Digital Integration Specialist handles onboarding customers for our digital integration services, collaborating with clients and their Account Management team. This role also includes both proactive and reactive support to maintain smooth departmental operations.

KNOWLEDGE & EXPERIENCE

Essential

• Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).
• Knowledge of transactional and business processes.

Desirable

• A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
• A detailed understanding of buyer/supplier integration technologies including punchout and EDI.
• Exposure to service management systems, especially ServiceNow.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

Digital Integration Project Engagement

• Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.
• Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.
• Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.

Customer Support

• Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.
• Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.

General Tasks

• Collating and documenting feedback from customers & co-workers to drive future systems development.
• Participation in testing and documentation of system updates and major releases to ensure timely delivery.
• Providing cover for other team members as required by the business or for periods of absence.