Employee Relations Coordinator (Attendance & Accommodations)

at  GardaWorld

The Employee Relations Coordinator, works in a team setting and in a collaborative manner supporting staff, supervisors and managers with the implementation of GardaWorld’s Attendance Management and early and safe return to work programs. The primary assignment for this role is administrative support for the Attendance Management Program. The Employee Relations Coordinator (Attendance & Accommodations) performs a variety of duties to promote employee welfare, such as resolving matters relating to attendance and promoting employee health and well‐being.

Key Responsibilities:

• Manage the administrative process for all authorized leave requests, which includes notification of departments of the departure, keeping with privacy requirements. Ensuring all necessary documents are received and maintained that supports the leave.
• Maintain monitoring of the leaves, ensuring individual is meeting requirements of the leave and fostering the return-to-work process.
• Data management: Monitoring daily absences and late arrivals. Develop and maintain reports, pertaining to workforce absenteeism and lates. Reports will highlight any trends, patterns, and forecasts, as it relates to workforce efficiencies.
• Supports the early and safe return to work program by discussing modified or alternate work opportunities and offering on site and other supports/resources for all injury absences.
• Actively works to identify Alternate work opportunities within the division.
• Assists employees with competition of disability plan documentation (medical certificates, LTD claims forms)
• Completes a variety of documentation including notes from employee meetings, updates to operations files, tracking of records and excel spreadsheets.
• Attends all attendance meetings in partnership with roster SDM.
• Partners with People and Culture and Service Delivery Managers for administration of Attendance Management Program
• Interprets quarterly attendance reports to review employees participation in program
• Schedules and attends milestone meetings with employees in the program.
• Tracks employee’s status in the program including whether they continue in program or have successfully exited
• Compiles a variety of reports and statistics; coordinates related activities with a variety of internal and external stakeholders.
• Supports Operations by maintaining record of all modified equipment or functions.
• Reviews record prior to each sign up and requests updated medical documentation from operators as required.
• Collaborates with operations, employee and union in Gradual Return to Work planning meetings.
• Coordinated Gradual to Return to Work schedules with training and scheduling, communicates schedules to all stakeholders.
• Acts as Employer representative in Accident investigations (EIIR), participates in identifying corrective actions and follows up to confirm that corrective actions have been completed.

Education:

• Post Secondary or equivalent work experience.
• Minimum two years directly related work experience in a fast paced and dynamic administrative environment, and preferably in a unionized environment
• Education in Human Resource Management or related field, asset
• Skilled in employee benefits administration

Knowledge, Skills, and Abilities:

• Knowledge of employment and Human Rights legislations
• Ability to interpret and advise on company procedures
• High level of self-motivation and the ability to work with minimum supervision
• Good working level of proficiency and confidence in using Microsoft Office and other desktop applications
• Able to demonstrate excellent organisational skills and attention to detail
• Self-motivated and able to manage own priorities to meet service level agreements
• Able to evidence experience of attending discipline and fair treatment meetings
• Ability to work under pressure and retain a clear view within a demanding environment
• The ability to judge when to escalate a situation - confer with other stakeholders
• Proficiency with windows and computers

• Adept with performance management and investigationsSkilled in employee benefits administration

• Manage the administrative process for all authorized leave requests, which includes notification of departments of the departure, keeping with privacy requirements. Ensuring all necessary documents are received and maintained that supports the leave.
• Maintain monitoring of the leaves, ensuring individual is meeting requirements of the leave and fostering the return-to-work process.
• Data management: Monitoring daily absences and late arrivals. Develop and maintain reports, pertaining to workforce absenteeism and lates. Reports will highlight any trends, patterns, and forecasts, as it relates to workforce efficiencies.
• Supports the early and safe return to work program by discussing modified or alternate work opportunities and offering on site and other supports/resources for all injury absences.
• Actively works to identify Alternate work opportunities within the division.
• Assists employees with competition of disability plan documentation (medical certificates, LTD claims forms)
• Completes a variety of documentation including notes from employee meetings, updates to operations files, tracking of records and excel spreadsheets.
• Attends all attendance meetings in partnership with roster SDM.
• Partners with People and Culture and Service Delivery Managers for administration of Attendance Management Program
• Interprets quarterly attendance reports to review employees participation in program
• Schedules and attends milestone meetings with employees in the program.
• Tracks employee’s status in the program including whether they continue in program or have successfully exited
• Compiles a variety of reports and statistics; coordinates related activities with a variety of internal and external stakeholders.
• Supports Operations by maintaining record of all modified equipment or functions.
• Reviews record prior to each sign up and requests updated medical documentation from operators as required.
• Collaborates with operations, employee and union in Gradual Return to Work planning meetings.
• Coordinated Gradual to Return to Work schedules with training and scheduling, communicates schedules to all stakeholders.
• Acts as Employer representative in Accident investigations (EIIR), participates in identifying corrective actions and follows up to confirm that corrective actions have been completed