End User Services Engineer

at  Maskew Miller Learning Recruitment

EDUCATIONAL REQUIREMENTS

• Relevant IT secondary and/or tertiary qualification
• Completion of, or progress towards, IT industry certification desirable (ITIL, Microsoft Certified Technology Specialist (MCTS), CompTIA (A+ and N+), Windows Server)
• Qualification or In Progress of Cisco networking

EXPERIENCE REQUIREMENTS

• 2 years plus relevant experience

SKILLS AND COMPETENCIES

• Proven troubleshooting skills with above hardware and software
• Good interpersonal and excellent communication
• Fluent in spoken and written
• Ability to provide input into the evaluation of new
• Documentation of
• Strong organizational and time management
• Strong Customer and service delivery
• Must be able to foster co-operation and teamwork to achieve defined
• Must have the ability to interact and collaborate effectively with colleagues from other teams and with a wide range of stakeholders and business
• Has a high degree of initiative and self-
• Have the resilience and stamina to sustain high performance standards under

MAIN PURPOSE

To provide a first class support service to the Maskew Miller Learning business with respect to the devices in use in the day-to-day operation. The End User support team is service driven and will provide IT solutions that are device agnostic in line with the organization’s technical strategy.

KEY DUTIES AND RESPONSIBILITIES

• Fixing bugs by applying updates, upgrades and software patches
• Diagnose and find out faulty peripherals
• Coordinate with vendors to get faulty peripherals replaced
• Maintaining and fixing any error, failure or damage to the Desktop, laptop, server and mobile devices
• Managing windows, Linux, server operating
• Monitor the security system (anti-virus, network, ).
• Provide basic network
• Knowledge and experience about Cisco network
• Knowledge and experience working in a VMware
• Providing advisory consultation related to infrastructure whenever it’s
• Manage Daily backup activities if
• Responsible for providing onsite and remote support to users for windows and mac, and when needed provided support to the wider business (group)
• Ensuring service desk tickets assigned are resolved in a timely manner.
• Raising of PO’s for the MML IT team and placing of orders for HW.
• Install new devices (laptops/desktops/macs)
  Provide end-user technical desktop support (installation, configuration, problem identification and resolution) for Microsoft OS & Software products over a range of business applications;