English Team Manager - Porto, Portugal
at Foundever
Porto, Norte, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Jul, 2024 | Not Specified | 06 Apr, 2024 | N/A | Early Adopter,Technology | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
COME AND WORK WITH US.
We are looking for a talented and accomplished Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors’ activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
- Native or proficient level of English (mandatory)
- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- (Monday to Friday - 8am to 5pm - mandatory)
- Avaiability to hybrid work ( 2 days at the office, 3 days at home)
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Porto, Portugal
KNOWLEDGE/ABILITIES
- People-oriented
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
EDUCATION AND EXPERIENCE
- Bachelor’s degree or directly related work experience
- Previous relevant experience as Team Manager
Responsibilities:
As a Team Manager in this project, your daily responsibilities will include:
- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors’ activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilitie
To succeed in the role, you will need to have:
- Native or proficient level of English (mandatory)
- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- (Monday to Friday - 8am to 5pm - mandatory)
- Avaiability to hybrid work ( 2 days at the office, 3 days at home)
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Porto, Portuga
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
HR / Administration / IR
Other
Graduate
Proficient
1
Porto, Portugal