Enterprise Account Manager

at  OSF Commerce

Department
Sales
Location
Auckland, New Zealand
Posted
November 06, 2024
Join OSF Digital, a globally recognised digital transformation specialist, and be part of our driven and innovative team. As a trusted Salesforce partner for over a decade, we are experts in B2B, B2C, and multi-cloud solutions. We have recently celebrated our 20th anniversary and have been steadily expanding our global presence. We are proud of our many accomplishments, including recognition in the Fast Company list of best workplaces for innovators, and in the Salesforce 2023 Partner Innovation Awards for our outstanding Multi-Cloud Digital Transformation expertise.
At OSF Digital, you will collaborate with exceptional individuals who are dedicated to delivering top-quality outcomes for renowned brands worldwide. Our diverse yet tightly-knit team of over 2500 high-performing professionals operates across 50+ global offices. We foster a strong sense of teamwork, building long-term relationships with our customers.
Requirements:
Reporting to the AVP - Sales (ANZ) the Account Manager is responsible for maintaining and expanding relationships with strategically important large customers. Assigned to several named customers, the Account manager is responsible for achieving Sales Quota and assigned strategic account objectives.

The Account Manager within OSF Digital is responsible for maintainin:

• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments