Enterprise IT Support Officer (EITSO) - Senior (Government)

at  ATT

JOB DESCRIPTION:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management team in providing technical support and customer service.

REQUIRED QUALIFICATIONS:

• Requires conceptual and practical expertise in own area and general knowledge of related areas
• Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements
• BA/BS and 4 years of experiences, or a combination of education and work experience equivalent to 8 years
  Our Enterprise IT Support Officer Senior’s earn between $79,300- $139,834. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Provides technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Maintains a troubleshooting tracking log ensuring timely resolution of problems
• Works independently, receives minimal guidance
• Acts as a resource for colleagues with less experience
• Has knowledge of best practices and how own area integrates with others
• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Explains complex concepts