Enterprise Support - SAP Cloud ALM Expert (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

YOUR PROFILE

• We are looking for a self-motivated, self-driven, curious, open-minded and flexible professional with functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, Service Delivery methodology topics with willingness to learn more
• Fluent in English & german, both written and spoken
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
• Strong presentation skills both in creating and delivering presentations for varying audiences
• Problem-solving aptitude with results focused customer centric mindset
• Ability to deliver results, work independently, and take ownership to drive topics forward

This position is within the Essential Adoption Services & Automations; part of the Adoption Services Center (ASC) organization.

• Align with SAP strategy to develop and drive SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance and scale delivery to help customers with their SAP transformation journey
• Close collaboration with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption and scaling content delivery
• Design scalable, modern, self-consumable ES & ESCE foundational content to support customer’s business objectives and adoption of SAP solutions
• Manage the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings
• Actively seek opportunities to collaborate across teams to improve the ES & ESCE portfolio and the overall customer experience
• Co-innovate and pilot with customers to ensure content and formats remain cutting edge
• Provide advisory & guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform
• Raise awareness of SAP ES portfolio & offerings with customers and across SAP; champion our achievements and customer success