Events Account Manager

at  Firmdale Hotels Events

Firmdale Hotels is a distinguished leader in the boutique luxury hotel sector, renowned for its exceptional service, elegant design, and unparalleled hospitality. Our properties, located in the heart of London, offer a unique blend of sophistication and comfort, attracting a diverse clientele from various industry sectors. We pride ourselves on our commitment to excellence, which has earned us a stellar reputation and a loyal customer base.
We are seeking an enthusiastic and dynamic Events Account Manager to join our central event sales team. This role offers a fantastic opportunity to be part of a successful and proactive team that handles event sales for all Firmdale London properties. The ideal candidate will have experience in organising events from a venue perspective within hotels, clubs, or similar venues in London. If you are personable, friendly, and thrive in a fast-paced environment, this role is perfect for you.

RESPONSIBILITIES:

• Serve as the primary contact for client bookings, ensuring a seamless experience from the initial enquiry through to after-sales care.
• Oversee the coordination of event bookings across our properties, managing each event’s lifecycle to ensure all client needs are met.
• Maintain and nurture existing client relationships while actively seeking opportunities to introduce new clients to our venues.
• Develop and sustain strong relationships with clients, identifying opportunities for repeat business and further event bookings.
• Produce contracts, event booking orders, and generate invoices with precision and attention to detail.
• Utilise the event booking system Delphi efficiently and accurately to manage all bookings and client information.
• Conduct engaging and inspirational tours of our hotels and event spaces, showcasing the unique features and services of each property.
• Source and negotiate with suppliers to ensure the best quality and value for our clients.